Refund and Returns Policy

At Our Prime Collection, we strive to provide a seamless shopping experience. Please review our updated policy regarding doorstep inspections and returns.

Check Before You Pay (Open Parcel)

To ensure your absolute satisfaction, we offer a “Check at Doorstep” service:

• Inspection: You are encouraged to open and check your parcel in the presence of the rider before making the payment.

• Instant Return: If you are not satisfied with the product or it doesn’t match your order, you can return it to the rider immediately.

• Charges: In case of an instant return at the doorstep, you only need to pay the delivery charges. The product amount will not be charged.

---

Returns & Eligibility

If you have already accepted and paid for the parcel, the following rules apply:

• Timeframe: Items must be reported for return within 1 day of delivery.

• Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.

• Non-Returnable: For hygiene reasons, used items, customized apparel, or “Sale” items cannot be returned unless they are defective.

---

Return & Exchange Process

1. Initiate: Contact our support team via WhatsApp or our Contact Us page.

2. Details: Provide your Order Number and a brief reason for the return.

3. Approval: Once approved, we will provide instructions for the return shipment.

   • Note: Items sent back without prior approval will not be processed.

---

Refunds

• Inspection: Once we receive and inspect your return, we will notify you of the status.

• Processing: Approved refunds are processed within 7–10 business days.

• Method: Refunds are issued via Bank Transfer or EasyPaisa/JazzCash (as agreed).

• Shipping: Original shipping charges are non-refundable.

---

Exchanges (Damaged or Incorrect Items)

If you receive a damaged or incorrect item and did not notice it at the doorstep:

• Please notify us while checking on your door steps on delivery.

• Provide clear photos of the defect or the wrong item received.

• We will replace the item at no additional cost to you.

---

Contact Us

If you have any questions regarding your order or our policy, our team is ready to help. Happy Shopping with Our Prime Collection!